Explore Madawaska Valley from Our Doorstep!

Policies

Check-In: 3pm-9pm

 

Check-Out:

 


Reservations

 

A credit card is required at the time of booking to guarantee all reservations. The registered guest responsible for the room must be at least 18 years of age and must provide a valid credit card (no Visa Debit) in their name along with 1 piece of government issued photo identification at time of check-in.

 

Reservations made within 48 hours of Check-In are considered last minute bookings and will automatically be charged to the CC on file.  These bookings are Non-refundable/Non-Cancellable.

 

When are Deposits required?

Deposits are requested for Group Bookings & for stays of 3 days or more in order to secure your booking.
• Standard & King Suites: 30%
• Cottages: 50%
• Camping: 30%

Please note that Deposits are Non-refundable.  In the event that your plans change unexpectedly and you need to cancel, any Booking Deposit given can be put towards another getaway, up to one year from your original arrival date.  Deposits can be transferred to another family member or friend at your written request.

 

Payment

 

• A valid CC (Visa/MC) and photo ID is required at Check-In. Card holder must be present
• All Third Party transactions must be arranged PRIOR to Check-In
• A Security Deposit (pre-authorized) may be required and applied to the Credit Card on file at Check-In
• Payment Methods: MasterCard, Visa, Interac & Cash

 


Cancellation

 

As we are a small family run property, last minute cancellations affect us greatly.  If cancellation is unavoidable please contact us in writing to avoid penalty.  Please note that any Deposits received are Non-refundable however they may be used toward a future getaway. The following penalties will be charged to the CC on file if the minimum notice is not given.

 

STANDARD & KING LODGE ROOMS: Min. notice required: 48 Hours – no penalty

Less than 48 hours notice:
• Low Season (November 1-April 31): 50% of total balance
• Peak Season (May 1-October 31): 100% of total balance
• Long Weekends and Statutory Holidays: 100% of total balance

 

 

COTTAGES: Min. notice required: 7 Days – no penalty

Less than 7 days notice:
• Low Season (November 1-April 31): 50% of total balance
• High Season (May 1-October 31): 100% of total balance
• Long Weekends and Statutory Holidays: 100% of total balance

 

 

CAMPING: Min. notice required: 48 Hours – no penalty

Less than 48 hours notice:

• Peak Season (May 1-October 31): Deposit is Forfeit
• Long Weekends and Statutory Holidays: 100% of total balance

 

PLEASE NOTE THAT NO-SHOWS, LATE ARRIVALS AND EARLY DEPARTURES ARE ALL NON-REFUNDABLE.